Name: Chord - Poly (Unboxed)
SKU: 46295

Designed & Made
in the UK

Ideal for
Audiophiles

Best Suited for
Portable Use

1 Years of
Warranty

Metal
Build

Use Wirelessly
with Bluetooth

7 Hours of
Battery Life

DESCRIPTION

The Chord Poly is a revolutionary music streamer that directly connects to the Mojo’s award-winning DAC technology. This allows you to stream high-quality sound from multiple devices wirelessly. This connection also allows you to charge the fast-charging LiPo batteries of both devices simultaneously. It offers a 9-hour battery life.

The Poly can play the role of a music player when you don't have a device to stream from. The MicroSD card slot can store hours of music effortlessly. It evens allows your smartphone to be a hi-end audio player by turning it into a controller while the Mojo and Poly perform high-level audio processing.

Connect to your PC or laptop or access music files on the NAS drive using DLNA or AirPlay. You can even connect to advanced music players like Roon or a car's stereo system using the Mojo's 3.5mm outputs.

Connect and stream music seamlessly via Bluetooth v4.1. The Chord Poly even lets you connect to WiFi and mobile hotspots when on-the-go. Thanks to its auto-connect functionality, it'll automatically remember multiple networks for you. No access to tethering available? No worries. You can create your own hotspot mode with the Poly.

The Poly is compatible with high-resolution files including DSD64 and DSD256 (Quad-DSD). It supports PCM data up to 768kHz and a host of other file formats including FLAC, AAC, ALAC, WMA, WAV, MP3 and more.

SPECS

AUDIO SPECIFICATIONS

Frequency Response	5Hz - 55kHz（-3dB)
Impedance	16 Ohms - 150 Ohms
Plug Type	Standard 3.5mm Jack Supported 2.5mm Jack
Supported Formats	ACC, WAV, FLAC, AIFF, OGG VORBIS, ALAC, WMA and MP3
THD	Headphone Output Power 1 - ≥480 mW（16Ω / THD N＜1%) Headphone Output Power 2 - ≥250 mW（32Ω /THD N＜1%) Headphone Output Power 3 - ≥28 mW（300Ω / THD N＜1%)
Battery Life	9-hour
Charge Time	＜2 h (DC 12V/1.5A) ＜3 h (DC 5V/2A)
Dimensions	50mm (L) x 62mm (W) x 22mm (H)

IN THE BOX

BOX CONTENTS	Chord Poly
	10cm Micro USB Charger Cable

FAQS

If your Poly has recently updated, it’s possible that the bluetooth encryption between your Phone and Poly is corrupt.Please try clearing your phones Bluetooth cache, or ‘forget this device’ in your bluetooth settings and re-try connecting with Gofigure.

Poly can NOT connect to open networks. In order for Poly to connect to a network, the network must have at least an 8 character password. This is a minimum requirement for WPA-2 security.

With the latest firmware update (2.0.4), Internet Radio is supported. This is accessible from Gofigure’s home screen: tap LAUNCH RADIO to access the service, where you will find a small selection of get-you-started pre-installed streams. To add stations, simply type a station name in the Station Name field and paste the Internet Radio Station’s URL into the Station URL field, and tap ADD STATION. The station will then appear at the bottom of in the station list for playback. Pause and volume up/down controls are also offered.

Preparation

Please ensure before starting any of the following, that your Poly is charged and showing a solid P.status light. (not to be confused with the M.status which represents the Mojos battery status)

Please make sure your smartphone/device is fully up to date before beginning and you have the latest version of Gofigure.

Ensure Poly is connected to a wifi connection with internet access. The update is quite large, so it needs a fast and reliable connection in order to download succesfully. Do not use mobile data or a mobile network to download the firmware.

In order to install 2.0.0, first your Poly must install a pre-update firmware 1.0.43. To complete this pre-update, leave your Poly connected to a Wi-Fi connection for twenty minutes, then switch off and unplug both Poly and Mojo until the P.status light has gone out. Then re-connect both Mojo and Poly, switching Mojo on. The Poly will have installed version 1.0.43 and is now ready to start the 2.0.0 download process located in the ‘device settings’ section of Gofigure.

Updating to 2.0.0 firmware

Step 1

Remove Micro SD cards and do not re-insert under any circumstances during the update. Switch on Poly/Mojo, making sure Poly is charged and connected to the internet; ensure Poly’s P status LED is a solid colour and not flashing.

Step 2

Please ensure your Poly has installed the previous firmware of 1.0.43 (current firmware version can be viewed under ‘general settings’ in the Gofigure application) If not, please follow the previous steps under ‘preparation’

Step 3

Under ‘device settings’ in Gofigure press “UPDATE FIRMWARE”. You will then be prompted with a message requesting a charger be connected to Poly, please do so and continue. Note: Once you have confirmed the update process, Gofigure will close down. This is NOT a crash, please do not re-open the application and attempt the process again.

Step 4

The Gofigure application has now closed down. Please switch off your Mojo and disconnect the charger from the Mojo/Poly, allowing time for the P.status LED to completely switch off.

Step 5

Re-start your Mojo/Poly and connect the charger. The P.status LED will now start flashing blue, green and red for some time. Please leave your Mojo/Poly like this for twenty minutes until the P.status LED has completely switched off. Note: this could take up to twenty minutes.

Step 6

The P.status LED has now switched off, disconnect and then re-connect the charger. The P.status LED will now switch on and remain solid green for approximately twenty seconds as the firmware installs. Note: Please do not attempt to use your Poly in this time

Step 7

Poly will now briefly flash, confirming the installation is complete.

Step 8

Normal operation, Gofigure can now be used with all additional features.

Note: from version 1.0.43/2.0.0 onwards, Poly’s firmware update methodology is changing. With subsequent firmware releases, users will now be able to choose when they update their firmware.

Gofigure does not directly offer the ability to playback content from Tidal or Qobuz, however, if you are unable to use AirPlay or your DLNA/UPnP app does not natively have the ability to stream your music from Tidal or Spotify accounts to Poly, then Gofigure offers a functional alternative. By entering your Tidal or Qobuz login details into Gofigure, you will be able to see content from your streaming service as hierarchical folders within your chosen DLNA/UPnP App. (Note, offline Tidal or Qobuz content cannot currently be accessed by any third-party App). The process below illustrates:

Step 1:

Open Gofigure and connect to your chosen Poly.

Step 2:

At the home screen, select the ‘User’ tab from the navigation bar.

Step 3:

Enter your login information into the text fields provided and select your playback quality. Please note that playback quality is entirely dependent on the quality that you have subscribed to from the streaming service provider. Once you have completed this process your steps within Gofigure are complete.

Step 4:

Download a DLNA playback application or open your chosen DLNA app, here we are using 8Player for iOS, but you may use others including Bubble UPnP for Android.

Step 5:

No matter what DLNA playback app you use, open the servers tab or view the list of servers and select your Poly device name. You will notice that two of the same device names appear; one as a server and one as a renderer. Select your device name as a renderer.

Step 6:

If your login credentials are correct you should now see a list of music services available. Select the music service that you wish to use and browse the folders as you normally would. It may help if you log in to the Tidal or Qobuz apps and arrange your favourite music so its easily discoverable.

If you have a search feature within your DLNA app you may use this to search both the Tidal and Qobuz streaming services for content.

We recommend that when using QuickPlay away from a known WiFi signal that you turn on ‘Airplane’ mode through Gofigure. This will stop Poly attempting to scan for a WiFi signal. If you continue to experience difficulties, close the Gofigure app during playback.

If you need help with navigating the Gofigure app please see the user manual

Please first ensure that Poly has a successful connection to a WiFi network, and the one in which you wish to stream via. You can check this via the GoFigure app, via your router settings, and you can see whether Poly is displaying a solid illuminated LED, which indicates a successful connection.

If your Poly is in ‘Roon’ mode, it will not be visible as a DLNA/MPD device for SD card playback. Please use ‘Other music services’ for SD card playback.

If your Poly is in ‘Airplane/Bluetooth’ mode, it will also not be available as a wifi device.

If Poly is illuminating a solid colour from its P-status LED then this indicates that Poly is connected to a previously stored network. Please check in the Gofigure application whether this is your desired network. If not- please remove this network from the Wi-Fi settings page by swiping. Please add your desired network and try again.

If the P-status LED is flashing blue and then green, this shows the Poly is in ‘Hotspot Mode’. This mode means Poly will broadcast its own Wi-Fi network for you to connect to, rather than connecting to a previously programmed network, or new network. Please dis-engage ‘Hotspot mode’ using the Gofigure app under ‘settings’.

If the network that you are attempting to connect to is one that you have previously stored, and successfully streamed from, please ensure that you have not changed the password. If you have not, please try switching this router off and back on again.

There could be a number of reasons why this has occurred, but it is important to confirm whether Poly’s P-status indicator is flashing blue and green. If it is this indicates that Poly is searching for a WiFi network to connect to. If it is not, and is a solid colour then Poly could have connected to another network, other than that you are searching on.

If you have confirmed that this is not the case for the above then you could have entered your Poly into Hotspot mode. Please navigate back to the configuration window to disengage this.

You can view the version of the current firmware either via manual configuration page (when you use a pin to connect to Poly), or via the Gofigure app.

If you are using the Gofigure app, the following navigation path will take you to this: Settings > General Settings > Version

Via the configuration page, simply scroll to the very bottom of the page and the version will be displayed.

The SSID is the name of the Wi-Fi that you connect to. If you are connected to this network already you can usually find the SSID by entering your WiFi settings, or alternatively you can view this by looking at the bottom, or side, of your router so long as you have not changed the network name previously. Whist you are searching for your SSID on your router it may be best to note down the password of the network, please pay careful attention to any special characters and capitalisation.

First, it is important to confirm whether your P-status indicator is flashing Purple. If it is please confirm that you are not already connected to this Poly by checking your ‘connected devices’ on your mobile device. Poly may also appear in the ‘other devices’ tab at bottom of the bluetooth search window. Please check this area.

Note: The P.status flashes purple when connected to a device vie bluetooth and transferring data .

Please confirm that Poly is successfully set as the output renderer within your app. If this is the case and you are still experiencing difficulties, it may help to restart the playback app or move closer to the router to confirm that the range and processing capabilities of your device are not having an adverse effect.

Issues to do with Cover Art have been addressed within the Poly firmware update 1.0.10.

If you continue to experience difficulties with Cover Art please delete the .db file from your inserted Micro SD card and delete the Cover Art folder (if one exists).

Upon insertion of the SD card into Poly, Poly will now recheck the database and form a new one.

The latest Poly firmware version is 2.0.4. You can confirm the firmware version of your Poly by selecting ‘general settings’ in the Gofigure application. Alternatively you can connect to your Polys Hotspot, this will bring up a Poly webpage, your Poly firmware will be listed at the bottom of this webpage.

Preparation

Please make sure your smartphone/device is fully up to date before beginning and you have the latest version of Gofigure.

Updating to 2.0.0 firmware

Step 1

Step 2

Step 3

Step 4

The Gofigure application has now closed down. Please switch off your Mojo and disconnect the charger from the Mojo/Poly, allowing time for the P.status LED to completely switch off.

Step 5

Step 6

Step 7

Poly will now briefly flash, confirming the installation is complete.

Step 8

Normal operation, Gofigure can now be used with all additional features.

Note: from version 1.0.43/2.0.0 onwards, Poly’s firmware update methodology is changing. With subsequent firmware releases, users will now be able to choose when they update their firmware.

2.0.4 update includes:

improved Roon stability and minor bug fixes

2.0.3 update includes:

1. Improved stability and speed when Poly switches between known WiFi networks

2.0.0 update includes:

1. Tidal and Qobuz integration

2. Internet radio connectivity

3. Radical improvements to WiFi, Bluetooth and DLNA connectivity

1.0.26 update includes:

1. Important functionality enabling the imminent release of GoFigure

2. A security update which includes the ability to create a Hotspot password

3. A fix for Poly appearing multiple times in DLNA control apps

4. When playing back via Bluetooth this is now indicated by the P-status flashing purple

5. The config button can now be used to select between the various playback modes.

1.0.17 update includes:

1. Important functionality enabling GoFigure iOS app control

1.0.10 update includes:

1. Updates and improvements to the way that Poly handles and serves Cover Art.

2. m4A playback via MPD has been added

3. The DLNA/MPD database creation has been reformulated for stability.

4. Indication to when Poly is performing an over-the-air, database, or Cover Art update. Now Poly’s P-status LED will cycle through Red, Green and Blue until the task has been completed.

5. Improvements to the charge status indicator. When Poly is charging a white LED will be shown, when charging is complete a blue LED will be shown. Please note that it can take up to 45mins for Poly to indicate a full battery if connected to a charger when full.

1.06 update includes:

1. Wi-Fi MAC and Bluetooth MAC address visibility on the Access Point page
2. Access Point Wi-Fi Manage Connections page, delete networks resolved plus Access Point special character handling for Wi-Fi SSID and password added
3. DLNA FLAC file gapless playback
4. Restart of services when joining a new network
5. SSID 32 characters and password 63 characters max
6. Router DLNA services visibility
7. AirPlay updates
8. SD card database management improvements: If the SD card has space for database then the database will be stored on the SD. Therefore, Poly will only index the SD once, if the content has not changed. If there is insufficient space on the SD card, then the database will be created each time Poly is switched on.

First, please make sure that the Micro SD card is fully pushed into the slot. None of the Micro SD card should stand proud of the socket. If this is complete please check that you have formatted your Micro SD card to ExFAT. If this is confirmed and you have already copied music over to the Micro SD card you must make sure that you have left at least 50mb free for a database file to be constructed by Poly’s operating system. This is required for the Micro SD card to be recognised.

Please ensure that you have fully charged your Poly before use. A f